1. Business Information / 事業者情報

Osaka Port Hotel L'espoir (大阪ポートホテルレスポワール)
〒552-0021 大阪府大阪市港区築港3丁目1-14
TEL: 06-6710-9286 | Email: osakaporthotel@gmail.com
登録番号: T1030001126063

2. Information We Collect / 取得する個人情報

We collect the following information when you make a reservation or contact us:

Full name and email address (for booking confirmation and receipt)
Stay dates, room type, and number of guests
Payment information — processed securely by Square, Inc. We do not store card numbers.
Email address if you subscribe to our newsletter
Usage data collected via cookies and analytics (see Section 5)

3. How We Use Your Information / 利用目的

Processing and confirming your reservation
Sending your receipt (領収書) by email
Responding to inquiries
Sending promotional emails (newsletter) — only if you opted in
Improving our website and services
Complying with legal obligations (Japanese tax law, etc.)

4. Third-Party Services / 第三者への提供

We share data only with the following trusted third parties, strictly for the purpose of operating our service:

Square, Inc. — payment processing. Square Privacy Policy →
Google — Maps embed, analytics. Google Privacy Policy →
Vercel, Inc. — website hosting and analytics.
Gmail / Google Workspace — sending confirmation emails.

We do not sell your personal information to any third parties.

5. Cookies & Analytics / クッキー・解析

We use cookies to improve your browsing experience and analyze website traffic. See our Cookie Policy for details. You may opt out at any time via the cookie banner.

6. Data Retention / 保管期間

We retain personal data for as long as necessary to fulfil the purposes described above, and as required by Japanese law (typically 7 years for accounting records).

7. Your Rights / お客様の権利

Under the Act on the Protection of Personal Information (個人情報保護法), you have the right to request access, correction, or deletion of your personal data. Please contact us at osakaporthotel@gmail.com.

8. Security / セキュリティ

All payments are processed via Square's PCI DSS Level 1 certified infrastructure. Card numbers never touch our servers. Our website uses HTTPS (256-bit SSL) encryption for all communications.

9. Contact / お問い合わせ

For any privacy-related questions or requests:
Email: osakaporthotel@gmail.com
TEL: 06-6710-9286 (10:00–18:00 JST)

Privacy Policy